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Railways Amends Ticket Reservation / Cancellation Rules for the Benefit of Bona Fide Passengers

New Delhi.05/12/2015::(a). With effect from 12.11.2015, certain provisions of Railway Passengers (Cancellation of tickets and refund of fare) Rules have been amended and comprehensive Railway Passengers (Cancellation of tickets and refund of fare) Rules 2015 have been notified through Gazette Notification G.S.R. 836(E). dated 04.11.2015.

Important changes made in Railway Passengers (Cancellation of tickets and refund of fare) Rules are as under:-

(A). Doubling of Clerkage and Cancellation charges.

(B). Refund on cancellation of unused confirmed tickets:

(i). If confirmed ticket is presented for cancellation between 48 hours and upto 12 hours before the scheduled departure of the train, 25% cancellation charges is levied subject to minimum flat cancellation charge.

(ii) If confirmed ticket is presented for cancellation between 12 hours and upto 4 hours before the scheduled departure of the train irrespective of distance, 50% cancellation charge is levied subject to minimum flat cancellation charge.

(iii). Refund on confirmed ticket will be granted only upto 4 hours before the scheduled departure of the train.

(C). Refund on cancellation of unused RAC/Wait-listed tickets/Partially confirmed tickets:-

(i). When RAC/Waitlisted ticket/Partially confirmed tickets is presented for cancellation, the refund of fare net of clerkage charge is made upto 30 minutes before the scheduled departure of the train.

(D). In case of cancellation of trains, automatic cancellation of booking and refund of the amount on e-ticket is granted to the customer’s account (i.e. one from which booking transactions were made). Filing of TDR would no longer be required in such cases.

(b) & (c). Representations are received at various Administrative levels of Indian Railways from time to time on which action as found feasible and justified is taken.
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There shall be no inconvenience to passengers if tickets are cancelled within the prescribed time limits.
This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha today.

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